Terms of Service

Coaching Agreement

Please read carefully. By purchasing this product you (herein referred to as “Client”) agree to the following terms stated herein.

Program/Service

Acoustic Root Leadership LLC/M Wall Consulting LLC (herein referred to as “Company”) agrees to provide coaching services (herein referred to as “Services”) identified in online commerce shopping cart. Client agrees to abide by all policies and procedures as outlined in this agreement as a condition of their participation in Services.

Client Agreements
  1. As Client, I understand and agree that I am fully responsible for my physical, mental and emotional well-being during my coaching calls, including my choices and decisions. I am aware that I can choose to discontinue coaching at any time.
  2. I understand that “coaching” is a Professional-Client relationship I have with my coach that is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
  3. I understand that coaching is a comprehensive process that may involve all areas of my life, including work, finances, health, relationships, education and recreation. I acknowledge that deciding how to handle these issues, incorporate coaching into those areas, and implement my choices is exclusively my responsibility.
  4. I understand that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association. I understand that coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment and I will not use it in place of any form of diagnosis, treatment, or therapy.
  5. I promise that if I am currently in therapy or otherwise under the care of a mental health professional, that I have consulted with the mental health care provider regarding the advisability of working with a coach and that this person is aware of my decision to proceed with the coaching relationship.
  6. I understand that certain topics may be anonymously and hypothetically shared with other coaching professionals for training OR consultation purposes. I understand that sessions may be recorded for training purposes and would not be shared with anyone outside of the coaching profession.
  7. I understand that coaching is not to be used as a substitute for professional advice by legal, medical, financial, business, spiritual or other qualified professionals. I will seek independent professional guidance for legal, medical, financial, business, spiritual or other matters. I understand that all decisions in these areas are exclusively mine and I acknowledge that my decisions and my actions regarding them are my sole responsibility.
Fees

All fees are due in advance of services rendered.

In the case of a subscription package, monthly payments are due at the beginning of each monthly billing cycle. After the first payment, payments will automatically be withdrawn via Stripe at the beginning of each monthly billing cycle. Client is responsible for all payments due, and should ensure a working payment method is on file with Stripe prior to each payment. In the event the automatic payment fails, Client will pay the full monthly amount to Company within 3 business days via an alternate method. Client has the right to cancel their subscription at any time through their Stripe payment portal or 7 business days’ written notice to the coach. Client is responsible for scheduling their own sessions and is responsible for payment until cancellation, regardless of Client’s engagement in the services.

Rescheduling Policy

This deserves space all for itself: keep your scheduled commitment. Emergencies within 24-hours are an exception. I think it’s important to say this: do not cancel a coaching session because you didn’t do your homework. (That’s usually the most important time to have a coaching conversation.)

High performers don’t compromise on the commitments they make to themselves, so if someone asks if you can jump into a last-minute kickoff meeting for a new project, teach them to respect your time by politely but firmly saying no.

To reschedule a conversation with more than 24 hours’ notice, use the rescheduling link within the calendar invite to cancel/reschedule your appointment. (This link is included in both the calendar invite and confirmation email you will receive.) This must be done a minimum of 24 hours before the coaching session is scheduled to begin. If you cancel with less than 24 hours’ notice or no-show for a session, your coaching session will be forfeited without refund.

Repeated rescheduling, cancellations, and/or no-shows may result in termination of services. In case of termination for this reason, if fees have been collected, a prorated amount may be refunded for work not performed, less preparation work already begun; if enrolled in a subscription, the rest of the month is forfeited and the subscription will be canceled effective the next billing cycle.

Services

The services to be provided by Company to Client are in-person or virtual/video coaching, as agreed jointly with the client. Coaching may address specific personal projects, business successes, or general conditions in the client’s life or profession. Other coaching services include value clarification, brainstorming, identifying plans of action, examining modes of operating, asking clarifying questions, and making empowering requests or suggestions for action. Throughout the working relationship, your coach will engage in direct and personal conversations. Client understands that successful coaching requires a co-active collaborative approach between Client and coach. In the coaching relationship, the coach plays the role of a facilitator of change, but it is the client’s responsibility to enact or bring about the change. If the client believes the coaching is not working as desired, the client will communicate and take action to return the power to the coaching relationship.

Prior History

Client also agrees to disclose details of the past or present psychological or psychiatric treatment. In entering into the coaching relationship, and accepting the agreement, Client acknowledges that if any mental health difficulties arise during the course of the coaching relationship, Client will notify Company immediately so that they can discuss appropriate steps and if any additional referrals are needed.

Severability/Waiver

If any provision of this Agreement is held by to be invalid or unenforceable, the remaining provisions shall nevertheless continue in full force. The failure of either Party to exercise any right provided for herein will not be deemed a waiver of that right or any further rights hereunder.

Limitation Of Liability

Client agrees they used Company’s services at their own risk and that coaching is only an inquiry-based/educational service being provided. Client releases Company, its officers, employees, directors, subsidiaries, principals, agents, heirs, executors, administrators, successors, assigns, Instructors, guides, staff, Participants, and related entities any way as well as the venue where the services take place (if applicable) and any of its owners, executives, agents, or staff (hereinafter “Releases”) from any and all damages that may result from any claims arising from any agreements, all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in equity arising from participation in the Company services. Client accepts any and all risks, foreseeable or unforeseeable. Client agrees that Company will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s services.

Confidentiality

Company/your coach will generally acknowledge that a professional relationship exists in the case of mutual acquaintances/relationships and greet Client with familiarity in circumstances external to services provided unless specifically requested otherwise by Client. However, all information disclosed within the coach/client relationship will remain strictly confidential except in very rare circumstances where decreed by law; e.g., where the court might issue a subpoena for the file or information. Other exceptions to confidentiality relate to circumstances that would be applicable to a mandatory reporter, such as intent to seriously harm someone, child/elder abuse, etc. The third-party services (e.g., Zoom, Gmail, etc.) used in conjunction with coaching have their own terms and privacy policies that Client agrees to as part of the engagement.

Termination

Coaching under the terms and aforementioned agreements will continue for the duration of the contracted period. Subscription services have a contracted minimum commitment of 3 months.

Acceptance

Payment of all or a portion of services agreed to serves as your full acceptance of and agreement with these terms.